General Terms and Conditions of Use and Service – Connecting U

These General Terms and Conditions of Use and Service (here in after the « GTCUs ») are offered by the company Connecting U (here in after the Company), a simplified joint stock company whose registered office is located at 35 rue Gros 75016 Paris, registered with the Paris RCS under the number 829108789.

The Company is the owner and publisher of the Connecting U application (here in after the “Application”).

Any User declares to have read and accepted these GTCUs before any use of the Application. In the event that the User disagrees with one or more of the provisions of these GTCUs, they are asked not to use the Application.

The purpose of these GTCUs is to define all the conditions under which the Company allows Users to use the Application (here in after the Users), and to use, book or offer the various services accessible via the Application provided and consumed directly by Users as part of a relationship including in particular (here in after the Services):

• Personalized consulting services,
• Language Practice Sessions,
• Homestays.
• Users are invited to go to the descriptions provided via the Application in order to have more details on the aforementioned Services or any other additional Service that may be offered to Users via the Application.

Users are invited to go to the descriptions provided via the Application in order to have more details on the aforementioned Services or any other additional Service that may be offered to Users via the Application.

Before any use of the Application, the User must ensure that they have the technical means (such as a computer or a cellphone) allowing him to use the Application, in particular by ensuring that the computer configuration of their material/amenities is in good condition and does not contain viruses.

The Company implements all the measures to ensure the User has access to the Application, under optimal conditions, 24 hours a day, 7 days a week. However, it cannot under any circumstances be held liable in the event of the Application being unavailable due to an internet outage, bugs or operating errors making it impossible to access the Application. Access to the Application may also be temporarily interrupted for maintenance operations.

In the event of malfunctions noted by the User, the Company will make its best efforts, following receipt of a notification from the User, in order to provide a corrective or workaround solution within a reasonable time. The Company reserves the right to correct the malfunctions of the Application by providing an update or a new version of the Application that the User must download if he wishes the malfunction to be corrected.

The Company cannot be held responsible for any unavailability of the Application due to the fact of a third party outside its intervention.

To be able to use the Application, the User must first create a user account on the Application.

It is the responsibility of the User to maintain the confidentiality and security of their login credentials to the Application. The User must immediately inform the Company of any unauthorized use of his identifiers. The Company cannot be held responsible for any loss or damage resulting from a fault or characterized negligence of the User to protect his identifiers.

The User must also confirm that he is over 18 when creating his account on the Application.

The Services available via the Application are entirely offered by the Users, the Company only providing a connection service. Although the use of the Application is free for Users, certain Services identified within the Application may be subject to service charges for the benefit of the Company in return for its connection service.

A clear and legible mention of payment will appear in the order confirmation screen to ensure that the User explicitly acknowledges his obligation to pay the service fees due to the Company before any order of Services subject to such fees. Services.

Full payment must be made on the day of the order, by credit card, except under special conditions. For any payment made from the Application, the Company acts as an agent of a service provider specializing in securing online payments.The bank details of Users are not stored electronically by the Company. The User guarantees that they have the necessary authorizations to use the payment method, when placing the order.

In accordance with article L.221-28 of the Consumer Code, the User acknowledges that the right of withdrawal is not applicable to the payment of service charges, fully executed upon the User's order, after prior agreement express waiver of the User's right of withdrawal.

The offer of Services by Users is only permitted by the Company after verification of the Services offered by the User and subject to compliance by the User with these GTCSU and the instructions that may be given by the Company, in particular to the regarding the Services that may be offered for sale on the Application.

When using it, the User will have the ability to communicate with other Users and, if necessary, to book Services with other Users. In order to book the Services, Users will benefit from a points system allowing them to order certain Services from other Users. The scale for awarding and using points is communicated by the Company to Users via the Application.

It is recalled that the role of the Company in the context of any connection made from the Application is limited to a simple role of intermediation.The amount of service fees for the Company 's connection service is communicated to the User when booking Services on the Application. The Application does not allow Users to carry out transactions between them via the Application. Any claim regarding the Services provided by Users through the Application must be settled directly between Users.

Unless otherwise stipulated on the Application, the Services ordered by Users from Users may be canceled as follows:

-Language practice offer:

o The first two cancellations are tolerated

o From the third cancellation less than 48 hours from the time of the appointment, half of the points will be deducted from the requesting User to be allocated to the offeror User

- Meetup:

o The first two cancellations are tolerated

o From the third cancellation less than 48 hours from the time of the appointment, half of the points will be deducted from the requesting User to be allocated to the offeror User

- Homestays:

o For a cancellation of a homestay offer booking more than one month from the reservation date, no cancellation penalties

o For a cancellation of a homestay offer between 2 and 4 weeks from the reservation date: 25% of the points will be deducted from the requesting User to be allocated to the offeror User

o For a cancellation of a homestay offer between 1 and 2 weeks from the reservation date: 50% of the points will be debited from the requesting User to be allocated to the offeror User

o For a cancellation of a homestay offer within one week of the reservation date: 100% of the points will be deducted from the requesting User to be allocated to the offeror User

The User undertakes to comply with all the provisions of these GTCUs.

The User agrees that they only use the Application for their personal use or the needs of their professional activity, in accordance with these GTCUs. In this respect, the User abstains:

- To use the Application in any illegal way, for any illegal purpose or in any way incompatible with these GTCSU.

- Open more than one User account or open an account impersonating a third party.

- To communicate comments or offer Services contrary to public order and morality (in particular, apology for crimes against humanity, incitement to racial hatred, child pornography, etc.).

- To publish advertisements for Services not authorized by the Company in accordance with the instructions given by the Company.

- To communicate content or offer Services relating to the property rights, in particular intellectual, of third parties.

- To sell, copy, reproduce, rent, lend, distribute, transfer or sublicense all or part of the content appearing on the Application or to decompile, extract, disassemble, modify, display in a form readable by the User, attempt to discover any source code or use any software enabling or comprising all or part of the Application.

- Attempt to gain unauthorized access to the Application's computer system or engage in any activity that disrupts, diminishes the quality or interferes with the performance or deteriorates the functionality of the Application.

- To use the Application for abusive purposes by deliberately introducing viruses or any other malicious program and attempting to gain unauthorized access to the Application.

- To infringe the intellectual property rights of the Company.

If, for any reason, the Company considers that the User does not comply with these GTCUs, the Company may at any time, and at its sole discretion, remove its access to the Application and take all measures including any civil legal action and criminal charges against him.

As a simple intermediary, the Company cannot be held liable for any damage related to the Services offered by the Users on the Application and not arising from its simple connection service. The same applies if a User does not show up for an appointment agreed with another User.

The Company may also under no circumstances be held liable for any damage that occurs during a meet-up between Users following a connection made via the Application, or even for exchanges between Users via the Application, the Company exercising no control over meet-ups between Users and exchanges between Users made from the Application.

In the context of the simple provision of access to the Application, the Company acts as a simple technical service provider and may in no case be held liable for the acts of use or exploitation of the Application by the User or for those made from the User's identifiers.

All Users are reminded that they are solely responsible for the Services they offer via the Application.The Customer undertakes in this respect to, in particular, use the Application in compliance with the law and that he benefits from all the authorizations allowing him to offer his Services via the Application.Consequently, the User offering Services via the Application undertakes to guarantee the Company against any claim, action or requestfor compensation from another User of the Site,a third party or a public authority bearing on a Service,information,communication or act taken in violation of the stipulations of these GTCSU or the legal provisions in force.

The Company makes every effort to guarantee uninterrupted access to the Application but cannot under any circumstances be held liable if, in the event of unavailability linked to maintenance operations, or the failure of the Internet network or for any other reason beyond its control if the user cannot access the Application.

Finally, the Company cannot be held responsible for the non-performance of one of its contractual obligations due to the occurrence of a case of force majeure.

The Company does not provide any insurance or civil protection services to Users. However, it is recommended that the User take out insurance to cover their travels following a connection made via the Application.

Similarly, it is recommended that each User hosting another User check that their home or civil liability insurance covers the Hosting Services provided to other Users.

Users have the option of publishing opinions on other Users referenced on the Website following the performance of a Service. Ratings and Reviews are part of a User's public profile and may also be displayed elsewhere on the Application along with other relevant information, such as number of bookings, average response time and other information.

These opinions reflect the opinion of the User concerned and not that of the Company. The accuracy of reviews is not verified by the Company. Any disparaging, abusive or presenting false or inaccurate information may however be refused by the Company.

Users have the possibility of contacting the Company in order to contest a review, in particular with regard to its authenticity. Users are prohibited from manipulating the Reviews system in any way,for example by asking a User or a third party to write a positive or negative review about another User.The notices remain public on the Site as long as the User remains referenced on the Site from their date of publication but may be deleted by the Company in the event of a significant change in the situation of the User concerned.

The Company does not receive any consideration in exchange for any filing of notice

The User is informed that the Company is processing personal data belonging to him or for which he is the data controller (the Company then acting as a subcontractor in accordance with the European regulations applicable to the protection of personal data (“GDPR”).

The processing of personal data by the Company as well as the rights granted to Users under the GDPR is more fully detailed in its privacy policy.

The Application may include internet links to third-party sites. The links reproduced towards these third-party sites do not imply any approval of these third-party sites by the Company. The Company has no control over the information, products and/or services offered by third parties on the aforementioned sites and therefore assumes no liability in this regard.

Finally, the Company assumes no responsibility for any collection and transmission of personal data, installation of cookies or any other process for the same purposes, carried out by these third-party sites when the User consults these third-party sites.

The Application and all of its elements are protected by copyright, trademark law, designs and models and/or all other intellectual property rights. All of these rights are reserved worldwide.

No title or right whatsoever to any element or software will be obtained by downloading or copying elements of the Application. It is strictly forbidden for the User to reproduce (except for his personal and non-commercial use), publish, edit, transmit, distribute, show, remove, delete this Application and the elements and software it contains, no more than to modify it or carry out any work by taking these protected elements as a basis.

The name and brand of the Company, logos, designs and models, stylized letters, figurative marks, and all signs represented on this Application are and will remain the exclusive property of the Company. Any use by the User of the corporate names, trademarks and distinct signs belonging to the Company is strictly prohibited except with the express prior consent of the Company.

The content provided by the User or created by the latter during his use of the Application remains his property and remains under his exclusive responsibility.The User nevertheless grants the Company to the Company a right to use any content provided by means of the Application for the entire duration of his registration on the Application and for the whole world.This right of use includes in particular the right for the Company to reproduce, represent, adapt, translate, digitize, use for the purposes of the Services or to sub - license the content published by the Registered User on all communication media.

The Registered User expressly authorizes the Company to modify said content in order to respect its above and/or to make it compatible with its technical performance or the formats of the media concerned.

The User acknowledges that the content he publishes and which will be accessible via the Application will not infringe the rights of third parties, and that he is authorized to reproduce and / or distribute it to the public on the Internet.As such, the user guarantees the Company against all claims, property claims and legal or extrajudicial actions relating to the aforementioned content and undertakes to fully compensate the Company for costs and losses that may be caused to the Company as a result.

For any request of information, clarification or for any complaint, the User must contact, in priority, the customer service of The Company, in order to allow the latter to try to find a solution to the problem.

The Company's Customer Service is available Monday to Friday from 9 a.m. to 6 p.m. using the following contact details:

- telephone (not surcharged): +33(0)625973620

- email : contact@connecting-u.com

- mail address: 35 rue Gros 75016 Paris

The User acknowledges, however, that the Company is only able to process complaints related to the use of the Application. Any complaint relating to a service carried out following a connection between Users must be exclusively resolved between the Users, the Company exercising no control over the services provided.

In the event of a dispute likely to arise on the occasion of the interpretation and/or execution of the present or in relation to the present GTCUs, the User may decide to submit the dispute with the Company to a conventional mediation procedure. or any other alternative dispute resolution method.

The User can go to the European consumer dispute resolution platform set up by the European Commission at the following address and listing all the dispute resolution bodies approved in Europe: https://webgate.ec.europa.eu/odr/.

In the event of failure of this mediation procedure or if the User wishes to take legal action, any dispute will be settled before the competent courts.